Payment, Delivery and Returns

Payment

Delivery

Returns

Payment

Shopping online with us is 100% secure. Our credit card payments are processed through WorldPay.

Your postage will be added to your order at the end of checkout. Postage is included in all Orkney hampers and boxes. But will be added when you make up your own hamper or box or order individual food, drink and all clothing and gift items.

When purchasing a hamper as a gift, please use the box provided to enter your card message and required delivery date. Sorry but we do not deliver food and drink products outside the UK

If you have any questions about shopping online with us or if you would rather order over the phone, please contact us or call our Orkney shop on 01856 874225. Please go to our delivery terms if you want to find out about costs.

Orkney Hampers and Boxes 

Postage and packing is included in all our hampers and Boxes. But not if you make up your own hamper or box or buy individual food and drink items.

We use either 2nd class post for less perishable items weighing under 2kilos and a 24-48 Hour Parcel Force service for more perishable and larger hampers- please allow 2-3 working days for delivery from Orkney. Parcel Force deliveries require a signature, if the addressee is not at home, then their delivery driver will put a note through the door. Orders for our Orkney hampers and food are sent out from Monday to Wednesday to avoid any weekend delays. Closer to Xmas delivery times will be Monday - Thursday. Order before the 17th December 2016 to guarantee Xmas Delivery
Smoked Salmon will be sent using First Class Royal Mail unless the parcel weighs over 2kilos when it will go by Parcelforce- perishables include an ice pack.
We take great care to ensure that the goods get to you in perfect condition but please allow for the odd broken biscuit! We reserve the right to exchange any food product within a hamper, as many of our small producers can have a limited supply as they often prove to be very popular- but would always inform you if there was any large changes made.

All Food and alcohol can only be delivered within the United Kingdom due to customs restrictions outside the UK.

Knitwear, Clothing and Gifts within the UK ( gift vouchers, hampers, seafood, cured meat and whiskies sent within the UK include delivery costs )

Post and Packaging rates for the UK are dependent upon the value of your order, or can be sent with Parcelforce for tracking if preferred:
If you do buy an item which is expensive but light in weight we will be able to in most cases refund you some of your postage costs.

Order Value Cost of Shipping*
Up to £24.99 £4.00
From £25 - £125.99 £6.00
Over £126  £13.00
Parcelforce Tracked Option  £15.00

 

Knitwear, Clothing and Gifts to European and International Destinations

Please note that we are unable to send food and alcohol to any country outside the UK.

Delivery to Europe, Southern Ireland
If you do buy an item which is expensive but light in weight we will be able to in most cases refund you some of your postage costs or alternatively if it costs more we will contact you and discuss any extra payment.

Size of Parcel Cost of Shipping*
Small Parcels £12.00
Medium Parcels £20.00
Large Parcels and those over 2kg £40.00

 

International (All countries outside the EU including USA, Canada, Australasia)
If you do buy an item which is expensive but light in weight we will be able to in most cases refund you some of your postage costs or alternatively if it costs more we will contact you and discuss any extra payment..

Size of Parcel Cost of Shipping*
Small Parcels £15.00
Medium Parcels £30.00
Large Parcels and those over 2kg £60.00
* Occasional Delivery Supplements
Whilst we endeavour to price our postage accurately, if a parcel is extremely large or heavy, we may need to charge an additional fee to cover added postage costs. We always try to send your goods by the most economical and safest way possible and will make sure that you will not be overcharged.
If we need to make such a charge we will contact you beforehand to discuss.
We reserve the right to split your order into smaller consignments.

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Returns

Our returns policy is normally 10 days for UK and 21 days for outside the UK. If you have had the item longer than this, please get in touch with your order number and we can discuss the details as long as your item has the original neck labels. 
To be eligible for a return, your item must be unused and in the same condition that you received it with labels.
Several types of goods are exempt from being returned such as-  Perishable goods such as food, whiskies and all Orkney Hampers .

To return your goods please send us your customer order number with covering note to.  
Judith Glue, 25 Broad Street, Kirkwall, Orkney, KW15 1DH, United Kingdom.
Sorry we do not pay for return postage unless the item was faultly when you recieved it.

Refunds (if applicable)
Once your return is received and inspected your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Postage costs will not be refunded unless the item is faulty or you have received the wrong item by us.If you haven’t received a refund yet, first check your bank or paypal account again. It may take a few banking days before your refund is officially posted.
If you’ve done this and you still have not received your refund yet, please contact us

Hampers, Food & Whisky
Hampers, Food and alcohol are non-returnable unless we are responsible for sending the wrong goods. If a hamper is returned due to an incorrect address being given or failure to collect the parcel from the Parcel Force depot we will not issue a refund. Please note that in this case, a further fee may incur in the case when parcelforce automatically charges us for the return of an item they were unable to deliver because we were given the wrong address or the reciever did not pick it up front their post office when asked to do so.
We are within our rights to send replacements within our hampers and boxes if some of our food suppliers for some reason can not supply an actual item in your box. If we have to exchange to many items as often nearer Xmas we do run short with some small producers then we will let you know. 

Shipping
If you are returning an item over £40 back to us , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and do not pay the carriage on returns.

 

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